Returns Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at enquiries@disantoandfamily.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Soprano 360 ltd Attn: Returns

RMA #
56 High Street
TUNBRIDGE WELLS, Kent TN1 1XF United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

To be eligible for a return, please make sure that: • The product is in its original packaging and remains unopened. • The product is within its 'use by date' at the time of return.

Damaged, defective or incorrect items We will offer a replacement or a refund, at no charge to you, for any products that you receive that have been damaged, defective, not as ordered or not fit for purpose, provided that you notify us within two days of receipt. We may request photos of the products to enable us to check with our courier. Upon return of the product to us, we will forward a full refund.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: enquiries@disantoandfamily.com